Job Description

Concierge, Part TimeEnergetic, friendly, and professional individuals needed to provide outstanding service for a retail center. The ideal Concierge is an individual who has a passion for providing an exceptional experience to guests.The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions.Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must.Estimated total compensation for this position: $23.00 - $28.00 per hourThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Schedule: 16 hours per weekSunday and Monday 10:00 AM - 6 PMJob Requirements:Excellent communication skills including verbal and writtenExcellent problem solving skillsIs comfortable approaching guestsKnowledgeable on Microsoft Office, Google Docs, digital technologyAbility to complete multiple tasks while maintaining a pleasant and professional demeanorAbility to listen and react quickly to guests' and retailers' requests in a genuine mannerAbility to prioritize tasks under pressureAbility to work with varied personalities and temperamentsSelf-motivated and action-oriented team playerTeam playerTakes pride and ownership in the position and property Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted2+ years previous experience in hospitality, customer service or high-end retailJob Duties:Upholds helpful, friendly, and professional service standard at all timesDirects guests efficiently to retailers, dining, lodging and attractionsEffectively pairs services to guests' needsUtilizes an "above and beyond" approach to assisting guestsSupports all property programs and initiatives enthusiasticallyAssists with keeping Guest Services Desk stocked with information including local maps, brochures and event literatureBuilds and maintains relationships through networking with retailersMeets or exceeds given goals for gift card salesTakes a proactive approach to understand trends, citywide events and hot spots to easilyThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position: 47,840.00 – 58,240.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Boston, MAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay

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