The role combines day-to-day operational support with project work across campus switching, routing, and wireless infrastructure. You’ll work closely with customer stakeholders, technical support teams, and engineering resources to resolve issues, support network changes, and improve overall performance.
Key Responsibilities:
• Provide proactive and reactive support for enterprise routing, switching, and wireless infrastructure.
• Troubleshoot Layer 1, Layer 2, and Layer 3 connectivity issues, identifying root causes and coordinating resolution.
• Support network deployments, migrations, hardware refreshes, and lifecycle management activities.
• Monitor network health, investigate performance issues, and recommend improvements to stability and reliability.
• Assist with planned maintenance and configuration changes while minimizing disruption to business operations.
• Collaborate with internal teams, vendors, and customer stakeholders to resolve incidents and deliver infrastructure initiatives.
• Maintain accurate network documentation, including configurations, troubleshooting procedures, and operational updates.
• Identify recurring issues and contribute to improvements in network operations and support processes.
What We’re Looking For:
• Hands-on experience supporting enterprise networks across routing, switching, and wireless technologies.
• Strong understanding of TCP/IP, VLANs, IP addressing, routing protocols, DHCP, and DNS.
• Experience troubleshooting network hardware, wireless connectivity, cabling, and WAN/LAN issues.
• Familiarity with enterprise networking platforms such as Cisco, Juniper, or HPE Aruba.
• Experience supporting network migrations, upgrades, or hardware deployments.
• Strong communication skills and the ability to explain technical issues clearly to customers and colleagues.
• A proactive approach to problem-solving and comfort managing multiple priorities.
• Ability to work a hybrid schedule in Middletown, NJ.
This role offers exposure to a complex enterprise environment, opportunities to contribute to meaningful network projects, and close collaboration with experienced technical teams
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