Sr. Subject Matter Expert Job at Akaasa Technologies, New York, NY

  • Akaasa Technologies
  • New York, NY

Job Description

NO Visa Restrictions

Local Candidates - Utilities Experience Preferred


We're seeking a Subject Matter Expert with strong experience in Boomi integration services and Grafana.
This role will focus on designing and developing advanced dashboards that provide clear, actionable visibility into the performance, health, availability, and operational status of the Boomi platform and its integrations.
The ideal candidate understands both integration architecture and observability practices, and can translate technical platform data into dashboards that support incident response, troubleshooting, service monitoring, and operational decision-making.



Key Responsibilities
Design, build, and maintain advanced Grafana dashboards for the Boomi platform and associated integrations.
Develop dashboards that monitor integration health, transaction volumes, processing times, error rates, failures, retries, and service availability.
Define meaningful metrics, visualizations, alerts, and thresholds for Boomi integration monitoring.
Collaborate with integration, application, infrastructure, SRE, and operations teams to identify monitoring and reporting requirements.
Analyze Boomi platform and integration data to identify trends, performance issues, recurring failures, and potential service risks.
Establish monitoring standards, dashboard templates, naming conventions, and documentation.
Improve observability across integration processes, environments, runtimes, and APIs.
Configure and maintain Grafana alerts and notifications in line with operational support requirements.
Support root-cause analysis by providing dashboards and visualizations that help teams trace integration issues.
Validate dashboard data for accuracy, completeness, and reliability.
Document dashboard functionality, data sources, alert logic, and support procedures.
Provide technical guidance and mentorship on Grafana visualization and Boomi observability practices.
Identify opportunities to automate reporting, monitoring, and operational workflows.



Required Qualifications
Hands-on experience developing and administering Grafana dashboards.
Strong experience with the Boomi integration platform, including integration processes, APIs, runtimes, or related platform components.
Experience monitoring enterprise integrations and distributed applications.
Knowledge of integration metrics, logging, error handling, retries, latency, throughput, and availability monitoring.
Experience working with data sources used by Grafana, such as time-series databases, logs, APIs, or relational databases.
Ability to create effective visualizations, queries, variables, drilldowns, and alerts in Grafana.
Strong analytical and troubleshooting skills.
Experience working with engineering, operations, and application support teams.
Strong written and verbal communication skills.



Preferred Qualifications
Experience with Grafana alerting, dashboard-as-code, or observability automation.
Familiarity with Prometheus, Loki, Elasticsearch, Splunk, InfluxDB, SQL, REST APIs, or similar monitoring technologies.
Experience with cloud platforms and enterprise integration architectures.
Familiarity with DevOps, SRE, CI/CD, and infrastructure monitoring practices.
Experience creating operational runbooks and support documentation.
Knowledge of API monitoring, event-driven integrations, and message-based architectures.
Relevant Grafana, Boomi, cloud, or observability certifications.



Key Deliverables
Advanced Grafana dashboards for the Boomi platform and integrations.
Standardized operational and executive-level monitoring views.
Boomi integration health and performance metrics.
Alerting rules for failures, latency, throughput, and availability thresholds.
Dashboard documentation and operational runbooks.
Recommendations for improving platform observability and integration reliability.

TECHNICAL SKILLS
Must Have
Boomi
Grafana

Job Tags

Local area

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