Job Description

• Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a UX Designer to work in Fidelity's Charitable group in Westlake, TX!
• Fidelity Charitable is looking for a Senior UX Researcher who is passionate about uncovering insights to make charitable giving simple and effective. We are creating experiences that inspire Fidelity Charitable donors to make more of a difference with their philanthropic dollars. It's a fast-paced environment where decisions are customer-centric, data-focused, collaborative, and iterative.

• This role is part of the UXD & Digital Experience team creating experiences for donors, advisors, and internal associates. It is a senior level position where the associate will develop and manage the UX research practice from the ground up. Responsibility will be to collaborate with the Director of Design and business partners to understand, plan and execute the research needs for the upcoming year based on the business roadmap as well as foundational UX metrics.

• 10+ years of UX Research experience preferred
• Documented experience leading and managing the day-to-day operations of research, ensuring projects are executed efficiently and effectively is a must
• Documented experience developing and implementing longer range plans to drive the research practice forward, aligning with business goals and objectives is a must
• Digital portfolio to review online is preferred

• Research planning and execution: Ability to define research questions and select appropriate research methods. Develop protocols, recruit participants and conduct the research.
• Data analysis: Collect data, ensure data quality, and analyze to identify patterns, trends and themes in various data sets to uncover actionable insights.
• Create Research Reports: Develop comprehensive research reports and presentations to effectively communicate research findings and recommendations to collaborators.
• Advocate for Users: Act as the voice of the user, ensuring that their needs, behaviors, and motivations are at the forefront of product and design decisions.
• Industry Best Practices: Up-to-date with the latest UX research trends, tools, and standard processes to ensure innovative and effective research approaches and collaboration with research and data partners.

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